Account Activity - Holds

Under the Holds options you can view the holds you have placed, cancel a hold, suspend (and then re-activate) a hold or print a list of your holds.  These options are discussed below.
 

View Holds

  1. Log in with your library credentials. [Your first name] Account slides out to the left.  

  2. Click the arrow to open the drop-down list of Account options, and then click Holds.


     

  3. Account Activity opens with Holds displayed.  The number shown next to the Holds option is the current number of titles you have on hold.  The total number of holds also display at the top along with the number of 'Arrived' holds. Refer to the example below.
     

 

  1. The holds are listed in order of 'Arrived' items first with the pick up location, followed by titles 'In Transit' (being transferred from another location), and the position in queue (your position in line waiting for the item to be checked in).   Depending on your library's hold policy you may see a Pickup By date for 'Arrived' items.  Refer to the example above which shows Position in Queue: 1.  This means you are first in line to receive this item when the item is checked in.

  2. From your list of Holds you can suspend or cancel any title.  See below for specific instructions.

  3. Click the title to view the Details tab, and click Back to Results to return to Holds.

  4. Remember to log out when you have finished.  Failure to log out could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged out.  

 

Cancel a Hold 

  1. Log in with your library credentials. [Your first name] Account slides out to the left.  

  2. Click the arrow to open the drop-down list of Account options, and then click Holds

  3. Your list of Holds displays.  Locate the Hold you want to cancel.

  4. Click Cancel Hold for the appropriate title. 'Arrived' and 'In Transit' holds cannot be canceled.

  5.  A message displays in a green banner at the top of the screen, (1) Hold(s) canceled. Your title is removed from your list.

Note: Multiple items can be cancelled by using the check box to the right of each title.  Select the check box for each of the titles you want to cancel, or click the check box in the header to select all of the titles.  Click Cancel Hold.

  1. Remember to log out when you have finished.  Failure to log out could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged out.   

 

Suspend Until

  1. Log in with your library credentials. [Your first name] Account slides out to the left.  

  2. Click the arrow to open the drop-down list of Account options, and then click Holds

  3. Locate the item you want to suspend. Click Suspend Until.  

  4. A calendar displays the current month.  Click the 'suspend until' date you want to use.

  5. A message displays in a green banner at the top of the screen, 1 Hold(s) suspended.

  6. The Status will show Suspended along with the date you selected from the calendar.  The Suspend Until link changes to Re-activate.

Note: Multiple items can be suspended by using the check box to the right of each title.  Select the check box for each of the titles you want to suspend, or click the check box at the top to select all of the titles. Click Suspend Until.  If you are going to suspend for different dates, you will have to select each title individually.

  1. If you need to change the date on the Suspended item, click (change) located to the right of the suspended date.  A pop-up calendar displays. Pick a new date. A message displays in a green banner at the top of the screen, 1 Hold(s) suspended and the new date displays.

  2. Remember to log out when you have finished.  Failure to log out could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged out.  

 

Re-activate

  1. If you have an item suspended and now want to re-activate the item to put the item back in queue, log in with your library credentials.

  2. Click the arrow to open the drop-down list of Account options, and then click Holds.

  3. Locate the suspended item and click Re-activate.

  4. A message displays in a green banner at the top of the screen, 1 Hold(s) no longer suspended.

  5. The Status/Position in Queue will display appropriately.
    Note: Multiple items can be re-activated by selecting the check box to the right of each suspended item. Click Re-activate next to the check box.

  6. Remember to log out when you have finished.  Failure to log out could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged out.  

 

Print Holds

  1. Log in with your library credentials. [Your first name] Account slides out to the left.  

  2. Click the arrow to open the drop-down list of Account options, and then click Holds.

  3. Click the Print Holds link found on the top right of the Holds page.

  4. A Print dialog displays a preview of all of your holds. You cannot select individual holds to print.

  5. Click Print and proceed accordingly with the Print dialog associated with your browser.

  6. Remember to log off when you have finished.  Failure to log off could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged off.