Place Item on Request

Are you tired of not knowing when a popular book is returned?  Simply place an item on request.  Depending on your library's setup, this option may not be available at this time or the Request button might only be displayed if the item is currently checked out.  You may not be allowed to place a request for available items located on the shelf, as shown in the example below.  

By placing your mouse over not available, a pop-up provides the library location and the status of the item.  If the title has more than ten copies, only the first ten will display.  Some of the various status pop-ups you might come across are the following:  In Transit, Checked Out, Overdue, On Request, In Processing, Lost, Missing, No Copies, etc.  An example of the pop-up is shown below.

Do you want to know when an item is due back?  From the Details page, you can see the due date from the current borrower as to when the item should be expected back into the library.  The due date will only display for those items with a Checked Out or Overdue status on either the Description tab or the Copies tab.  An example is shown below:

Do you want to know how many other borrowers are currently waiting for the same title?   From the Details page, you can see the number of requests pending.  An example is shown below:

Where can you place a request?  Requests can be placed at the following locations:  Titles search page, Browse Genre page, Details page, Display Case, or My Lists.  Each one of these options is discussed below.
Note:  Depending on your library's setup, Hold might display instead of Request.
 

• Titles search page:  After you perform a search, in the individual search results, regardless if your results are displayed in the grid or list view you can place a request, as shown in the example below.  

• Browse Genre page:  Place your mouse over a book jacket.  A pop-up window displays, as shown in the example below.  Click Request to place your request.

• Details page:  Whenever you click a book jacket, you are redirected to the Details page.  On the Description tab, the Request button displays under the book jacket, as shown in the example below.  A Request button can also be found on the Copies tab.

• Display Case:  If you place your mouse over a book jacket, a pop-up window displays, as shown in the example below.  Click the Request button to place your request.

Once you click Request from any of the areas previously discussed, a Place a Request dialog box displays, as shown in the example below.
Note:  Depending on your library's setup, not all options may be available and will display accordingly.  If there is only one option available for your library, you will not get the Place a Request dialog box, but you will receive a message advising if your request was placed successfully.

If you have not logged on to the system, a log on dialog box prompts for your credentials. Type your Library ID/PIN or User Name/Password credentials.  If you forgot your credentials, or need information on how to access your account, see Log On.  If you do not have an account, register for a temporary library card or see your librarian to set one up.

You have the following options:

• I want to request the title for a specific date range:  This option allows you to enter a starting and ending date for the title you want to request.  However, this option is only available depending on your library card type.  If you select this option, click the field box to the right of From.  A calendar opens allowing you to select a month, year, and day.  Use the single right arrow to change to the next month or previous month.  Use the double right arrow to change to the next year or previous year.  Once you have the month and year displayed, click the day of the month to select the From date.  Next, click the field box to the right of To to open the calendar.  Once again, select the month, year, and day but this time for the ending date.  Note:  The Pickup Location can only be configured to one location, therefore, this option appears dimmed.  

• I want the first available copy:  This option allows you to receive whatever copy is returned to the library.  

• I want a specific copy:  This option allows you to request a specific copy from a selected location, call number, and if applicable, volume and copy.  If you select this option, the table becomes enabled.  Select the check box under the Request heading for the specific copy you want to request:  A check mark displays.  You can select more than one check box.  If the title has more than thirty copies, select the [number] more link shown on the bottom left side of the dialog box to view the next thirty copies.  Continue with this step until you have selected all of the specific copies you would like to request.  Failure to select at least one item will result in an error message.

Next, determine the location where you want to pick up the requested item.  Click the Pickup Location drop-down list if necessary, as shown below.  

After you have made your selection from one of the options click Submit Request as shown below.  

Regardless of which option you choose, a message displays advising whether your request was placed successfully.  All successful requests are now located under Requests in My Account.  For first available copy and specific copy requests, when the status states Arrived in the middle column, the item is ready for pickup at the location specified.

If you are denied approval for some or all requests, a message displays advising which items are unsuccessful.  If your message displays a blue question mark, you can place your mouse over it to view the reason why that item cannot be placed on request.  Some reasons why you might be denied:

• You have reached the maximum number of allowed requests.

• You have outstanding fines.

• You already have the item on request or checked out.

• Your library might have rules where you cannot place a request on a certain item status.  For example, lost, missing, in transit, checked in, etc.

• Your library discarded the item.

• You cannot request reference materials.

• You have selected a date when the item is not available.  Modify your date according to the first available date shown in the message.

• Your library card type does not allow you to use that particular option.  

• You have selected an invalid date.  Make sure the To date is later than the From date.

• You have selected a date too far in advance.

Check with your librarian if you require further assistance.  

For information on how to view your items on request, see View Items on Request.  If you would like to request several items at once, see Place Multiple Items on Request.

As mentioned above, you can also place title-level requests from My Lists, however, the procedure is a little different than the others.  When you click My Lists, select the heading title of your saved list shown on the right pane of the drawer.  Select the check box(es) for the items you want to place a request.  Tip!  To select all of the items in your list at once, click the check box located to the left of Remove Selected.  Next, click the Request Selected button.  A dialog box appears with a drop-down list to allow you to select the location as to where you want to pick up the items once they arrive.   After you have selected your location, click the Request button located to the right of the drop-down list, as shown in the example below.  For information on how to save items to a list, see Save Lists.  

A message displays advising your requests were placed successfully.  All successful requests are now located under Requests in My Account.  For information on how to view your items on request, see View Items on Request.  If you cannot place a request on all the items, a message appears advising so.  Some reasons why you might be denied:

• You have reached the maximum number of allowed requests.

• You have outstanding fines.

• You already have the item on request or checked out.

• Your library might have rules where you cannot place a request on a certain item status.  For example, lost, missing, in transit, checked in, etc.

• Your library discarded the item.

• You cannot request reference materials.

Check with your librarian if you require further assistance.