Place Item on Request

Are you tired of not knowing when a popular book is returned?  Simply place an item on request.  Depending on your library's setup, this option may not be available at this time or the Request button might only be displayed if the item is currently checked out.  Therefore, you would not be allowed to place a request for available items located on the shelf, as shown in the example below.  

 

request_-_availability.png

 

By placing your mouse over not available, a pop-up provides the library location and the status of the item.  If the title has more than ten copies, only the first ten will display.  Some of the various status pop-ups you might come across are the following:  In Transit, Checked Out, Overdue, On Request, In Processing, Lost, Missing, No Copies, etc.  An example of the pop-up is shown below.

 

request_-_rollover.png

 

Do you want to know when an item is due back?  From the Details page, you can see the due date from the current borrower as to when the item should be expected back into the library.  The due date will only display for those items with a Checked Out or Overdue status on either the Description tab or the Copies tab.  An example is shown below:

 

request_-_description_-_holdings_crp.png  

 

 

 

Do you want to know how many other borrowers are currently waiting for the same title?   From the Details page, you can see the number of requests pending.  An example is shown below:

 

request_-_description_-___of_requests_crp.png

 

 

Where can you place a request?  Requests can be placed at the following locations:  Titles search page, Browse Genre page, Details page, Display Case, or My Lists.  Each of these options are discussed below.
Note:  Depending on your library's setup, Hold might display instead of Request.
 

 

request_-_result_set.png

 

 

browse_genre_=_request.png

 

 

request_-_description_tab_-_request_button_crp.png

 

 

 

 

display_case_=_request.png

 

Once you click Request from any of the areas previously discussed, a Place a Request dialog box displays, as shown in the example below.
Note:  Depending on your library's setup, not all options may be available and will display accordingly.  If there is only one option available for your library, you will not get the Place a Request dialog box, but you will receive a message advising if your request was placed successfully.

 

request_-_dialog_box_with_volume_info.png

 

If you have not logged on to the system, a log on dialog box prompts for your credentials. Type your Library ID/PIN or User Name/Password credentials.  If you forgot your credentials, or need information on how to access your account, see Log On.  If you do not have an account, register for a temporary library card or see your librarian to set one up.

 

You have the following options:

 

 

 

 

Next, determine the location where you want to pick up the requested item.  Click the Pickup Location drop-down list if necessary, as shown below.  

 

request_-_dialog_box_showing_pickup_location.png

 

After you have made your selection from one of the options, click Submit Request, as shown below.  

 

request_-_dialog_box_to_submit_request.png

 

Regardless of which option you choose, a message displays advising whether your request was placed successfully.  All successful requests are now located under Requests in My Account.  For first available copy and specific copy requests, when the status states Arrived in the middle column, the item is ready for pickup at the location specified.

 

If you are denied approval for some or all requests, a message displays advising which items are unsuccessful.  If your message displays a blue question mark, you can place your mouse over it to view the reason why that item cannot be placed on request.  Some reasons why you might be denied:

 

 

Check with your librarian if you require further assistance.  

 

For information on how to view your items on request, see View Items on Request.  If you would like to request several items at once, see Place Multiple Items on Request.

 

As mentioned above, you can also place title-level requests from My Lists, however, the procedure is a little different than the others.  When you click My Lists, select the heading title of your saved list shown on the right pane of the drawer.  Select the check box(es) for the items you want to place a request.  Tip!  To select all of the items in your list at once, click the check box located to the left of Remove Selected.  Next, click the Request Selected button.  A dialog box appears with a drop-down list to allow you to select the location as to where you want to pick up the items once they arrive.   After you have selected your location, click the Request button located to the right of the drop-down list, as shown in the example below.  For information on how to save items to a list, see Save Lists.  

 

my_lists_=_request_selected.png

 

A message displays advising your requests were placed successfully.  All successful requests are now located under Requests in My Account.  For information on how to view your items on request, see View Items on Request.  If you cannot place a request on all the items, a message appears advising so.  Some reasons why you might be denied:

 

 

Check with your librarian if you require further assistance.  

 

WARNING!

Protect your identity by selecting Log Off once you are finished with your current session.  Failure to log off could allow other borrowers to access your personal information.  After a certain amount of time with no mouse activity, you will be automatically logged off.